Return & Refund Policy

1. Return window

We accept returns within 14 days of delivery for most products. Fresh and perishable items have different terms (see below).

2. Return conditions

Items eligible for return must be:

• In original, unopened packaging
• Unused and in resalable condition
• Accompanied by the receipt or other proof of purchase

3. Items that cannot be returned

• Fresh produce and perishable goods (unless defective on arrival)
• Opened or used products
• Customised or personalised items
• Sale items (unless defective)

4. Freshness guarantee

If fresh products arrive damaged, spoiled or below our quality standards, contact us within 24 hours of delivery with photos for a full refund or replacement.

5. How to return

1. Contact our customer support team
2. Give your order number and the reason for the return
3. Receive return authorisation and instructions
4. Pack the item securely in its original packaging
5. Send the item to our return address

6. Refunds

Once we receive and inspect your return, approved refunds are processed within 5–7 business days to the original payment method. Shipping costs are not refunded (unless the return is due to our error).

7. Exchanges

We offer exchanges for defective or damaged items. Contact us to arrange one.

8. Contact

For questions about returns and refunds, use our contact page or call +389 75 313 393.